Community Media Learning Hub (CMLH)

Privacy Notice

1. About this Privacy Notice

The Community Media Learning Hub (CMLH) is provided and administered by the Community Media Training Organisation (CMTO).

This Privacy Notice explains how personal information is collected, used, stored and shared when you access or use the Community Media Learning Hub.

This Privacy Notice should be read together with CMTO's Privacy, Information Management and Data Protection Policy.

2. Information We Collect

When you register for or use the Hub, CMTO may collect:

• your name and contact details
• your organisation, station or community media affiliation
• account registration and login information
• course enrolments and learning pathway participation
• course progress, assessment results and completion records
• feedback, survey responses and communications with CMTO
• discussion forum or learning activity contributions where applicable
• technical information relating to your use of the platform
• payment and transaction information where applicable.

CMTO only collects information that is reasonably necessary to provide learning services, administer the Hub, support participants and meet legal, regulatory, funding and contractual obligations.

3. How Information Is Used

Personal information may be used to:

• provide access to learning content, training programs and support services
• manage registrations, enrolments and learner records
• deliver assessments, certificates, statements of completion and learning outcomes
• communicate with learners and participants
• provide learner support
• evaluate and improve courses, resources and services
• meet reporting, funding, accreditation, regulatory and compliance obligations
• maintain the security, integrity and operation of the Hub.

4. Learner Records and RTO Requirements

Where users participate in nationally recognised training delivered by CMTO as a Registered Training Organisation (RTO), CMTO may collect, maintain and retain learner records as required by applicable legislation, regulatory requirements and the Standards for RTOs.

These records may include enrolment information, assessment evidence, qualifications issued, statements of attainment, attendance records and other records required for compliance and quality assurance purposes.

5. Sharing Information

CMTO works with sector partners, including the Community Broadcasting Association of Australia (CBAA), and other community media organisations to deliver training, professional development and sector capability programs.

Where a course, program or service is delivered in partnership with another organisation, CMTO may share relevant personal information where reasonably necessary to support:

• registration and enrolment
• learner participation and support
• program administration and delivery
• assessment and certification activities
• reporting and evaluation requirements
• funding and contractual obligations
• acquittal requirements
• quality assurance and compliance activities.

Except where required by law, government contracts, funding agreements or with your consent, personal information will not be disclosed to unrelated third parties.

6. Information Systems Used by CMTO

Personal information may be stored or processed using systems and service providers used by CMTO, including:

• Thinkific
• Microsoft 365
• SharePoint
• Azure
• aXcelerate
• approved finance, payment and business systems.

Some information may be processed or stored outside Australia where this forms part of the operation of approved service providers.

CMTO takes reasonable steps to ensure service providers maintain appropriate privacy, security and data protection practices.

Where artificial intelligence tools are used in connection with learning, administration or support activities, CMTO's policies and controls relating to privacy, confidentiality and responsible AI use continue to apply.

7. De-identified Information

CMTO may use information collected through the Hub to prepare de-identified or aggregated reports relating to participation, learning outcomes, program performance, sector needs and service improvement.

This information does not identify individual users.

8. Access, Correction and Privacy Enquiries

You may request access to, or correction of, personal information held about you by CMTO. You may also raise concerns regarding the collection, use, storage or disclosure of your personal information.

Privacy enquiries should be directed to:

Community Media Training Organisation (CMTO)
Email: [email protected]

For more information, please refer to CMTO's Privacy, Information Management and Data Protection Policy.